Voice Recording & Analytics
Voice recording is used for far more than simply capturing and storing voice data. It also supports legal compliance, helps resolve disputes, enables employee training, and can be analyzed with AI to extract actionable insights from customer interactions.
Capture & Retrieve
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Support recording across various communication channels, including legacy and modern voice platforms, video, and screen recording, whether on-premises or in the cloud, and a central data hub.
Compliance Management
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Voice data is encrypted and stored in the database with AES128 encryption
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Comply with regulations like PCI-DSS
Intelligence & Analytics
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Real-time voice transcription using Large Language Models (LLMs)
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Monitoring of conversation with help of Intelligent tagging and auto-summary.
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Intelligent quality inspection and analysis for
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employee management
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business insights from customer interactions
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compliance quality
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